Sprinklr sells a large customer experience platform covering social listening, contact centre, marketing and a conversational AI layer for bots and agent assist. For years its training lived at university.sprinklr.com under the name CXM University, which listed individual certification courses with prices. Search results still show pages like Sprinklr Conversational AI Pro, a course of just under three hours listed at $299, and Sprinklr Product Analyst Pro at $199. Those pages no longer exist. When I checked on 30 September 2026, every university.sprinklr.com URL, including the home page and the individual certification pages, returned a 302 redirect to sprinklr.com/sprinklr-training.
That page describes Sprinklr University Learning Services in three parts: on-demand courses inside the Sprinklr environment, public training webinars, and private instructor-led classes. It says new courses are available to all clients and are accessed from within the platform. It lists no certifications, no exam details and no prices, and routes questions to an email address or your success manager. For existing customers this is not a disaster. Training that lives inside the product is often better than a separate LMS, and not paying per certificate is an improvement.
For anyone outside, it is a closed door. Sprinklr joins ZoomInfo, Salesloft and Sisense on my list of vendors whose training is only available once your employer has signed a contract, which inverts the point of a public credential when job ads ask for Sprinklr experience. The removal also leaves a vacuum that third-party course sellers fill. I have seen the same thing with Fivetran, Pulumi and Matomo: when the vendor has no public credential, other sites sell Sprinklr training and certification that certifies nothing. Do not pay for those. On the AI side, I cannot judge the current in-platform conversational AI courses because they are not visible from outside, and I will not guess.
What I can say is that the skills behind a good Sprinklr bot deployment, intent design, escalation rules, testing with real transcripts and measuring containment honestly, are portable. If you want to work on Sprinklr AI projects and do not have access yet, learning those on an open platform like Rasa or Google's Conversational Agents will serve you better than a certificate you cannot currently buy. I have rated this low because of access and transparency, not because the content is known to be bad. If Sprinklr brings back a public route, this review will change.