AB-210 replaces MB-280 as Microsoft's Dynamics 365 Sales consultant exam. The full title is Accelerating Sales Pipelines with AI in Dynamics 365 and passing it earns Microsoft Certified: Dynamics 365 Sales AI Consultant Associate. It is 120 minutes and 700 to pass, but when I checked the exam page in October 2026 it was still marked beta, so scores are not issued straight away. The outline has five sections. Core Sales configuration for AI (15 to 20%) covers mailboxes, business process flows, the timeline, the security model and the product catalogue.
Optimising AI-driven sales (20 to 25%) covers an AI-first sales strategy, the Dataverse sales data model, agent prerequisites including capacity, billing and credits, the Sales accelerator, conversational intelligence, predictive scoring, relationship intelligence and forecasting. Lead qualification (15 to 20%) is mostly the Sales Qualification Agent. Deal development (25 to 30%) covers the Sales Opportunity, Close and Research agents. Extending Sales (10 to 15%) is the mobile app, Teams calling, SMS and Power Platform extensions. I give Microsoft credit for putting billing and credits into the exam, and for asking candidates to monitor and interpret what the agents did rather than simply enable them.
Those are the right questions. The comparison between research-only and research and engage modes is also a useful one, because it is really a question about how much you trust an agent to contact a customer without a human in the loop. That is also where my scepticism comes in. A vendor exam is never going to ask whether autonomous outreach works, and having seen how saturated cold email has become, I would want any consultant to treat the engage mode with caution. The exam teaches configuration, not judgement on that point. The audience is narrow.
Average search volume is about 90 a month, peaking at 170 in July, and nearly all of it will be partner staff. If that is you, it is a sensible update to MB-280. If not, skip it.